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Privacy Policy

Last Updated: April 2025

Lia Insurance Agency ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit liainsuranceagency.com or interact with our services.

1. Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Address
  • Policy details
  • Vehicle or property information for quoting
  • Any information submitted through website forms or chat tools

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Device and browser information
  • Pages visited and time spent on the site
  • Cookies and tracking data used for analytics or website performance

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing insurance quotes
  • Responding to inquiries
  • Processing applications
  • Communicating about policy updates, renewal reminders, or service notifications
  • Improving website performance and user experience
  • Complying with legal or regulatory obligations

3. SMS, Email, and Phone Communications

If you submit your contact information, you may receive messages related to:

  • Quotes
  • Policy information
  • Appointment confirmations
  • Service updates

Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or STOP to opt out.

You may also receive marketing messages only if you provide express consent. You may opt out at any time.

4. Sharing Your Information

We may share your information with:

  • Insurance carriers for quoting or policy servicing
  • Vendors that help operate our website or communication systems
  • Compliance or regulatory entities when required by law

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and analytics tools to understand website usage. You may disable cookies through your browser settings. Some features may not function fully without cookies.

6. Data Security

We take reasonable administrative and technical measures to protect your information. While no system is fully secure, we work to safeguard your data from unauthorized access or disclosure.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Children's Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from children.

9. Your Rights and Choices

Depending on your state, you may have rights to:

  • Access the information we have collected
  • Request updates or corrections
  • Request deletion where applicable
  • Opt out of marketing communications

To exercise these rights, use our contact information below.

10. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Lia Insurance Agency

Email: insurance@liagroup.com

Phone: 518-579-3153

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting the new version on this website.

Address

Lia Insurance Agency

PO Box 5212

Albany, NY 12205

Hours

Mon-Fri: 8:30am-5pm

Sat-Sun: Closed